Are you seeking a successful Internet Department, Business Development Center, Service Drive Sales Operations or need help with training your Sales and Management Team? Are you utilizing all of your resources? We specialize in developing a successful business model for your dealership to help you succeed.
We are a group of Automotive Professionals who have been specializing in the Automotive Industry for over two decades. Based in Southern California, we have worked with and trained some of the largest and most successful dealerships in the World! Our knowledgeable staff, proven history of success, client loyalty, and Hands-On approach are just a few of the Key Performance Indicators that have lead to our success! Check out, our Virtual Internet Director and Virtual BDC Package .
Clients approach your store in four manners, Phone, Internet, Service Drive or Showroom! We offer solutions to engage and retain your clients. Our Team Members have perfected the art for engaging all four customer types and we will teach and educate your staff how to be successful and master their craft.
Joe Ingram - BDC / John Mendola - Internet & Service Drive / Paul Webb - Showroom
History of IRM
John Mendola is the founder of IRM Consultant Group, Inc.; John started in the car industry in 1999 and held various Dealership roles, including, Retail Sales, Internet Sales Manager, Sales Manager, Internet Director and General Sales Manager. John's ability to increase Internet Departments performance has been documented in Automotive News (September 22, 2014, page 13) for doubling closing ratios within 45 days. John's unique techniques and methods, introduce academic concepts into the Automotive Industry, including SWOT Analysis and Lean Six Sigma (DMAIC), which helps Dealerships identify "The Voice Of The Customer" by monitoring customer behaviors, buying cycles and habits.
Our Training Courses
Joe Ingram - BDC Sales and Service Training
Joe is the master of BDC phone training! He includes both Sales BDC and Service BDC training providing techniques in Old School (get them in) or New School (transparency, millennial style) methods.
John Mendola - Internet Sales Training Course
John Mendola specializes in Maximizing your internet departments potential by identifying buying signs and behaviors, topics include; "How to address a lead with No Phone Number", the importance of the First Response, Internet Best Practices, Internet Template content and more…
Paul Webb - WebbVT / Online Interactive Training
|Our online sales training platform, WebbVT, is the most cost-effective way to train everyone in your organization.|
Imagine giving your sales staff an interactive training platform available 24/7, 365 days a year and accessible from any computer…..at work or at home. This fast paced material will motivate and train your people using an entertaining, interactive approach and help them to develop skills used by top sales professionals. And just as you would expect, accountability is still the core of the system. Everything a user does is tracked and recorded….from their training curriculum, test answers, and report cards. Our courses are offered on a month-to-month bases as well as 6 Month & 12 Month contracts that include a personal accountability manager that assures that your staff is utilizing the training.
John Mendola - Service Drive
Our unique process allows us to identify your Service Drive Customers behaviors using our email intervention process. We identify what level of interest your client shows by monitoring their online activity. Our Service Drive Analysis Team identifies client behaviors daily and then notifies your Sales Associates in real time in order for them to contact the client directly. We realize that you most likely have retention tools in place, yet how well is your team monitoring and engaging your clients?
Paul Webb - Instructor Led Training
Offering onsite programs in Sales Training, Customer Service Training, Management Training and Leadership Programs, our courses are custom designed to provide your organization the methods for multiplying profits. Our Instructor-Led Training Programs offer a unique training experience that teaches participants the skills to dramatically increase their sales and performance. Using NLP as the foundation of our training platform, we show how to apply this science to more effectively communicate with your clients and staff, to understand how they process information and how to speak their language. Our expert trainers provide participants a compelling experience that gives them the opportunity to change the way they think, act and feel resulting in an increased skill level to draw upon the rest of their personal and professional lives.
"We Deliver Representation With Integrity"
4199 Campus Drive, Suite 550, Irvine, California, 92612 - TEL: 949-565-1050