Neuro-Linguistic Programming (NLP)
The purpose of this Automotive training course is to introduce the art of identifying how to communicate with a client through the means of Neuro-Linguistic Programing. By the end of this course you will be able to identify the different behaviors of clientele by how they act and react while communicating their message.
Please read the following information in order to get acquainted with the course material.
Neuro - (Brain)
Nervous system through which experience is received and processed through the five
Linguistic - (Talk)
Language and nonverbal communication systems through which neural representations
are coded, ordered, and given meaning.
Programming - (Input - Output)
The ability to organize our communication and neurological systems to achieve specific desired goals and results.
What is V.A.K.?
V.A.K. is used to help identify how a person communicates, such as visual, audible or kinesthetic!
Using V.A.K. will triple your RAPPORT in one-third the time. Does this look like something that will help you provide better customer service? Sure. Do others respond better if it sounds good? Sure. Would you feel more comfortable the more you practiced the VAK system? You bet!
V.A.K. is how we talk to our brain. How we learn. And – HOW WE BUY. When you think about past experiences, do you have pictures in your head? Do you verbally say or hear sounds and words from the past? Does your heart have an achy feeling or get very emotional.
We LEARN information either Visually – Auditorial – or Kinesthetically. We prefer one or perhaps two of the types to the others. Ever hear someone say, “I see what you’re saying.” “Sounds good to me.” “This feels like something I’d like to practice.”
Employees and customers are showing us and telling us and giving us the feeling of their V.A.K. all the time and we now have the opportunity to capture that information – ADJUST OUR FORM OF COMMUNICATION - and use it toward the improvement of employee and customer loyalty.
Below is a % breakdown of the types of learners:
Picture Bright Show Aim Appear Dim See Look View Perspective Hazy Scan Saw Imagine Clear Portray Watch Observe
Said Tone Static Ring Say Ask Tell Voice Talk I said He said Explain Speak Inquire Discuss Hear Sounds Saying Say Mention Loud Shout Inform Story- Teller
Grab Feel Support Concrete Handle Touch-base Pull-strings Hang-tough Hands-on Grip Whip Sting Test-Drive Follow
WHEN WE ADJUST AND PRACTICE THIS TECHNIQUE IT MAKES US EXCEPTIONAL LEADERS PROVIDING SUPERIOR CUSTOMER SERVICE.